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Terms and Conditions

Terms and Conditions (ENG)

 
About us:
ELSK.COM is operated by ELSK ApS. Elsk ApS is based at Vinkelsti 18 in Klitmøller, 7700 Thisted, Denmark. Our VAT and company number is 35227199.
Copyright
All content on this site is protected by copyright. You may print and download extracts of the site for your own personal use. No part of this site may be reproduced or stored in any other form without our written consent. No part of this site may be used on any other website or any other medium without our written consent.
 
Delivery
Orders are normally shipped within 2 days of order placement and this will usually mean the order is delivered to your address within 7 working days. We will do our best to deliver your order as soon as possible. We aim to fulfill your order by the delivery date set in the Dispatch Confirmation. If no delivery date is specified, we will try to deliver within a reasonable time of dispatch. Delivery dates and times are not guaranteed. Ownership of the products will only pass to you, when we have received the full payment.
Contract agreement
When you have placed an order with us, you will receive an email acknowledging that we have received your order. You order constitutes an offer to us to buy a product. All orders will be subject to acceptance by us and subject to availability. We will be confirming such acceptance to you by sending you an e-mail that confirms that the product has been dispatched. The contract that will be formed on behalf of our acceptance, will only relate to those products whose dispatch we have confirmed. We will not be obliged to supply products which may have been part of your order until the dispatch of such products has been confirmed in a separate dispatch confirmation.
By making a purchase through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
 
Price 
The prices stated on our site, exclude delivery costs unless otherwise stated. The prices include VAT.
Despite our best offers, it might happen that some of the products listed on our site are incorrectly priced. We will verify prices as part of our dispatch procedures. In the unlikely scenario that a product is incorrectly priced, we will only ship the product if the correct price is lower than the stated price. If a products correct price is higher than what is stated, we will either contact your for instructions before shipping the product or reject your order and notify you of this. If a pricing error occurs that is an obvious error and unmistakeable, we are under no obligation to provide you the product at the incorrect price.
Payment
We uses Paypal for accepting payment and orders by credit card. Paypal is the worlds leading payment gateway and offers a highly secured service. Thus, ELSK does not obtain your credit card details.
When paying through Paypal, you do not need to have an account with them. You can of course also register an account with them or use an existing account.
Paypal process the payment and forward the funds to us. When you payment has been processed, you will get an e-mail confirmation from Paypal. For Paypal terms and conditions, please visit their website at www.paypal.com
 
 
100 Day Return Policy
Beside your Statutory Rights, we offer a 100 Day return Policy.
If you should wish to return a purchase and get a refund or exchange it to another product, you can send the goods back to us within 100 days of receiving it. This opportunity to return your purchase within 100 days, is only valid if the goods are not used are returned to us in their original condition.
The goods must be returned with their original and undamaged packaging.
When you are trying on clothing, please do handle the product with care. You should not use force and do make sure that you are not wearing perfume, a deodorant or make-up that will leave leave a scent or marks on the item.
In the unlikely event, that you have received a faulty or incorrect product, please contact us HERE quoting your order reference and contact details. Please also describe the error and whether you require a return or a replacement. We will then advise on how to proceed.
Upon receiving the product, we will inspect it and issue a refund or a replacement (as requested) if appropriate. This is subject to our confirmation of the fault.
We will usually refund your money, using the same method originally used by you to pay for your purchase. We will usually do this, within 5 days of receiving the items you have returned to us.
Return procedure
 Should you wish to return a product, you must complete the return form that is included in the package with your products. Returns must be send to the following address:
ELSK ApS
Vinkelsti 18
7700  Thisted
Denmark
 
As the item is your responsibility until it reaches us, we recommend that you send the parcel with a delivery service that insures you for the value of the items you are shipping. Whatever costs you will incur in returning the item to us, is to be held by yourself. However, were the goods faulty and this is confirmed by us, we will pay the cost of shipping back the product. If you are shipping back faulty products, please do so according to the written instructions you will receive from us.
Our Liability
 We do out best to ensure that the items on our site, the terms and the content are described as accurately as possibly. However, there may from time to time be typographical errors or inaccuracies. There may also be slight variations in style or color reproduction. The actual colors you will see, will depend on your monitor and therefore we are unable to guarantee that your monitors, will reflect the color of the actual product being delivered to you. To the extent that the law permits it, we are not to be liable for any claims either direct or in terms of loss relating to the accuracy of the information contained on this site.
Our liability for losses you suffer as a result of us breaking the agreement between us, is strictly limited to the purchase price of the product you have purchased. Neither are we responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us.
Force Majeure
 We are not to be liable or held responsible for any failure to perform, deliver or delays in delivery, that is caused by an act that may be deemed as being Force Majeure.
Communication
 By using our site, you accept that communication between us will be mainly electronically and by use of e-mail. For contractual purposes, you agree that e-email is the means of communication and that all contracts, informations and other communication that we provide to you by e-mail, comply with any legal requirements. This condition will not affect any of your statutory rights.
Jurisdiction and Law
Contracts for the purchase of goods through our site and any dispute arising in connection with this, will be governed by Danish law. All disputes or claims shall be subject to the jurisdiction of the courts of Denmark.
 
 
Privacy police
Personal information
 At ELSK we handle your personal informations in the strictest confidence. We will never give your personal information to third parties. We protect your privacy in accordance with the Data Protection Act 1998. You are entitled to ask for a copy of what personal information we might have stored about you. To do so, you have to contact us in writing by using the details at the “Contact us” address on our site.
We may contact you from time to time to tell you about our products and services. If you do not want us to do so, you can choose to opt out by indicating this when submitting forms on our site or by writing or emailing us.
We, our representatives and sub-contractors, may use the personal information you provide us with, for the purpose of dealing with your order, dealing with queries and for the purposes of record keeping. You consent to such use.
If a third party acquires a substantial or all of our assists, you consent to us transferring your personal information to this third party.
Security
Our site has numerous security measures in place to prevent misuse and loss of information under our control. We cannot, however, guarantee that the measures are or will remain sufficient. We will use all reasonable endeavors to protect the data you provide us with.
The use of this site is at your own risk and you are personally responsible for your use of the site and the communication between us. We do our best to ensure the site is free from viruses. It is your responsebillity to use the right tools for using this website.
Cookies
Parts of our site use cookies to keep track of your visit to our site and to help you navigate our site. We use the cookie to understand what parts of our site you visit and what content is relevant to you. The cookies we use, will not read data from your computer nor does it read cookies from other websites you have visited.
In case you do not want your visit on our site to be tracked , you can set your browser or firewall to disable and delete cookies.

Handelsbetingelser (DK)

 

Generelle oplysninger

ELSK Aps.
CVR. nr. 35227199
Vinkelsti 18, Klitmøller
7700 Thisted
Danmark

info(at)elsk.com
+45 60 95 19 19
etb. 2013

Betaling
På elsk.com kan der betales med Dankort, Visa, Mastercard og Visa Electron. ELSK (elsk.com) tillægger ikke gebyr på betalingskort. Transaktion foregår via DIBS getway.

Levering
Vi tilbyder følgende leveringsformer:

• GLS til pakkeshop (Gratis)
• Post Danmark uden omdeling (Gratis på ordre over 700 kr. ellers 49 kr.)
• Post Danmark med omdeling (Gratis på ordre over 700 kr. ellers 49 kr.)

Forventet leveringstid er 1-3 hverdage. Bestilte produkter sendes som udgangspunkt samlet.

ELSK.COM bærer ansvaret for varerne, indtil du har modtaget dem.

Fortrydelsesret
Du har 100 dages fortrydelsesret, når du handler hos os.
Fortrydelsesfristen udløber 100 dage efter den dag du;
a. har modtaget din vare
b. får den sidste vare i fysisk besiddelse, når det drejer sig om en aftale om flere forskellige varer, som er bestilt i én ordre, og som leveres enkeltvis
c. får det sidste parti, eller den sidste del i fysisk besiddelse, når det drejer sig om en aftale om levering af en vare, der består af flere partier eller dele
Du skal inden 100 dage fra modtagelse give os meddelelse om, at du ønsker at fortryde dit køb. Meddelelsen skal gives ved at skrive til info(at)elsk.com eller ringe på 60 95 19 19. I din meddelelse skal du gøre os tydeligt opmærksom på, at du ønsker at udnytte din fortrydelsesret. Du kan også vælge at benytte vores standardfortrydelsesformular, eller vores retur portal og sende med retur. Den finder du medsendt din ordrebekræftelse og her.
Du kan ikke fortryde ved blot at nægte modtagelse af varen uden samtidig at give os tydelig meddelelse om dette.

Returnering
Du skal sende din ordre retur til os uden unødig forsinkelse og senest 100 dage efter, du har meddelt os, at du ønsker at fortryde dit køb. Du skal afholde de direkte udgifter i forbindelse med tilbagelevering af varen.
Ved returnering er du ansvarlig for, at varen er pakket forsvarligt ind.
Du bærer risikoen for varen fra tidspunktet for varens levering.

Varer undtaget fortrydelsesretten
Følgende varetyper er undtaget fortrydelsesretten:
1. Levering af varer, som må antages at blive forringet eller forældet hurtigt,
2. Levering af forseglede varer, som af sundhedsbeskyttelses- eller hygiejnemæssige årsager ikke er egnet til at blive returneret, og hvor forseglingen er blevet brudt efter leveringen,
3. Levering af plomberede lyd- eller billedoptagelser eller computersoftware, som forbrugeren har brudt plomberingen på,

Du mister din fortrydelsesret, hvis;
• du tager varerne i brug, som af sundhedsbeskyttelses- eller hygiejnemæssige årssager ikke er egnet til at blive returneret.
• du bryder plomberingen på lyd-eller billedoptagelser eller computersoftware.

Varens stand, når du sender den retur
Du hæfter for eventuel forringelse af varens værdi, som skyldes anden håndtering, end hvad der er nødvendigt for at fastslå varens art, egenskaber og den måde, den fungerer på. Med andre ord – du kan prøve varen på samme måde, som hvis du prøvede den i en fysisk butik.

Hvis varen er prøvet udover, hvad der er beskrevet ovenfor, betragter vi den som brugt, hvilket betyder, at du ved fortrydelse af købet kun får en del eller intet af købsbeløbet retur, afhængig af varens handelsmæssige værdi.

Tilbagebetaling af købsbeløbet
Hvis du fortryder dit køb, får du naturligvis det beløb du har indbetalt til os, tilbage. I tilfælde af en værdiforringelse, som du hæfter for, fratrækkes denne købsbeløbet. Ved tilbagelevering af den købte vare i tilfælde af fortrydelse, skal du selv betale udgifterne hertil.

Vi refunderer din betaling den unødig forsinkelse og under alle omstændigheder senest 14 dage fra den dato, hvor vi har modtaget meddelelse om din beslutning om at fortryde denne aftale. Vi gennemfører en sådan tilbagebetaling med samme betalingsmiddel, som du benyttede ved den oprindelige transaktion, medmindre du udtrykkeligt har indvilget i noget andet.

Vi kan tilbageholde tilbagebetalingen, indtil vi har modtaget varen retur, med mindre du inden da har fremlagt dokumentation for at have returneret den.
Hvis du fortryder købet, skal varen sendes eller afleveres til/på:
ELSK Aps.
Vinkelsti 18, Klitmøller
7700 Thisted

Eller:

ELSK LAGER
Kai Lindbergs Gade 200
7730 Hanstholm

Hvad skal jeg sende med tilbage?
Du skal vedlægge en kopi af ordrebekræftelsen. Ekspeditionen går hurtigere hvis, du ligeledes udfylder vores standardfortrydelsesformular.
Bemærk! Vi modtager ikke pakker sendt pr. efterkrav.

Reklamationsret
Købelovens mangelsregler finder anvendelse på varekøb.
Når du handler på www.elsk.com har du selvfølgelig 24 måneders reklamationsret. Det betyder, at du som udgangspunkt kan få varen repareret, ombyttet, pengene tilbage eller afslag i prisen, afhængig af den konkrete situation.

Det er selvfølgelig et krav, at reklamationen er berettiget, og at manglen ikke er opstået som følge af en fejlagtig brug af produktet eller anden skadeforvoldende adfærd.

Hvor hurtigt skal jeg reklamere?

Du skal reklamere indenfor ”rimelig tid” efter, at du har opdaget manglen ved varen. Hvis du reklamerer inden for to måneder efter, at manglen er opdaget, vil reklamationen altid være rettidig.
Vi refunderer rimelige fragtomkostninger

Er reklamationen berettiget, refunderer vi naturligvis dine (rimelige) fragtomkostninger.

Varen sendes til:
ELSK Aps.
Vinkelsti 18, Klitmøller
7700 Thisted

Vi har brug for følgende information, når du sender varen til os
Når du returnerer varen, bedes du oplyse, hvad problemet er så detaljeret som muligt.
Bemærk! Vi modtager ikke pakker sendt pr. efterkrav eller lignende.
Husk, at varen altid skal sendes tilbage i forsvarlig emballage, og husk at få en kvittering for afsendelse, så vi kan tilbagebetale dine fragtomkostninger.

Persondatapolitik
For at du kan indgå aftale med os, har vi brug for følgende oplysninger:
Navn
Adresse
Telefonnummer
E-mail adresse

Vi foretager registreringen af dine personoplysninger med det formål at kunne levere varen til dig.
Personoplysningerne registreres hos ELSK Aps og opbevares i fem år, hvorefter oplysningerne slettes.
Når der indsamles personoplysninger via vores website, sikrer vi, at det altid sker ved afgivelse af dit udtrykkelige samtykke, således at du er informeret om, præcis hvilke oplysninger, der indsamles og hvorfor.
Direktøren og personalet i ELSK Aps. har adgang til de oplysninger, der registreres om dig.

Den dataansvarlige på www.elsk.com er ELSK Aps. Vinkelsti 18, Klitmøller 7700 Thisted.

Oplysninger videregives eller sælges ikke til tredjepart. Dog videregives oplysninger til udvalgte og betroede tredjemænd, der er berettiget til at benytte dine personlige oplysninger med henblik på at levere de varer, som du har bestilt, og kunne holde dig orientereret om status på din ordre.

Som registreret hos ELSK Aps. har du altid ret til at gøre indsigelse mod registreringen. Du har også ret til indsigt i, hvilke oplysninger, der er registreret om dig. Disse rettigheder har du efter Persondataloven og henvendelse i forbindelse hermed rettes til ELSK Aps. via e-mail info(at)elsk.com EMNE: PersonData

Klageadgang
Hvis du vil klage over dit køb, skal du rette henvendelse til vores kundeservice på 60 95 19 19 (mandag-fredag 9-15) eller info(at)elsk.com. Hvis det ikke lykkes os at finde en løsning, kan du indgive en klage til Forbrugerklagenævnet, såfremt betingelserne herfor er opfyldt.

Forbehold og ansvarsfraskrivelse
ELSK Aps. (elsk.com) tager forbehold for eventuelle afgiftsændringer, pris- og korrekturfejl, tekniske fejl, udsolgte varer og force majeure, herunder arbejdskonflikt og mangler ved eller forsinkelse af leverancer fra underleverandører.

Standardfortrydelsesformular
(denne formular udfyldes og returneres kun, hvis fortrydelsesretten gøres gældende)
Til:
ELSK Aps.
Vinkelsti 18
7700 Thisted
info(at)elsk.com

Jeg/vi (*) meddeler herved, at jeg/vi (*) ønsker at gøre fortrydelsesretten gældende i forbindelse med min/vores (*) købsaftale om følgende varer (*)/levering af følgende tjenesteydelser (*)
Bestilt den (*)/modtaget den (*):
Forbrugerens navn (Forbrugernes navne):
Forbrugerens adresse (Forbrugernes adresse):
Forbrugerens underskrift (Forbrugernes underskrifter) (kun hvis formularens indhold meddeles på papir)
Dato:

(*) Det ikke relevante udstreges